Legal
Privacy policy
An outline of what this document has to cover.
Placeholder — not in force
This page is an outline of what the document needs to cover, not the document. It has not been written or reviewed by a lawyer and nothing on it is binding on anyone. Replace it before the site goes live.
Outline
1. Who is responsible for your data
Must cover · Mobility Hub Africa as the data controller, its registered address, and a contact route for data questions. Ghana's Data Protection Act 2012 (Act 843) applies; confirm whether registration with the Data Protection Commission is required.
2. What we collect
Must cover · Account details, phone number, driver identity documents and vehicle photographs, trip history, in-app messages, ratings, payment records, device information, and survey responses submitted through this website.
3. Location data
Must cover · What is collected during a trip and what is retained afterwards; that a driver's published corridor is stored and displayed as an approximate line with deliberately blurred endpoints so their home and workplace are not derivable; and who can see live tracking and for how long.
4. What other users can see about you
Must cover · Precisely what a passenger sees about a driver, what a driver sees about a passenger, and what neither of them ever sees — phone numbers and exact addresses in particular.
5. Why we process it
Must cover · Matching journeys, verifying drivers, taking payment, safety and incident investigation, and product research. State the lawful basis for each.
6. Who we share it with
Must cover · Payment processors, identity verification providers, hosting and infrastructure providers, and any disclosure required by law or by an incident investigation. Name the categories.
7. How long we keep it
Must cover · Retention periods for trip records, location history, messages, identity documents, and closed accounts.
8. Your rights
Must cover · Access, correction, deletion, objection and withdrawal of consent under Act 843, how to exercise them, the response time, and how to complain to the Data Protection Commission.
9. Security
Must cover · How data is protected in transit and at rest, who internally can reach identity documents and location history, and the breach notification process.
10. Cookies and this website
Must cover · What this site sets, including anything used by the survey form, and how it can be refused.