Legal
Terms of use
An outline of what this document has to cover.
Placeholder — not in force
This page is an outline of what the document needs to cover, not the document. It has not been written or reviewed by a lawyer and nothing on it is binding on anyone. Replace it before the site goes live.
Outline
1. What UpRide is, and what it is not
Must cover · That UpRide is a matching service between commuters sharing a journey, that drivers are private individuals and not professional or commercial drivers, and that Mobility Hub Africa does not provide the transport itself.
2. Who can use it
Must cover · Minimum age, account accuracy, one account per person, and the grounds on which an account can be suspended or closed.
3. Driver approval
Must cover · What documents are required, that approval is a check rather than a guarantee, the vehicle and licence conditions, and the driver's own responsibility for roadworthiness and valid insurance.
4. Insurance and the cost-share cap
Must cover · That what a driver receives is capped below the running cost of the journey so the arrangement stays within ordinary private motor insurance; the driver's obligation to hold valid cover; and what happens if a driver's insurer takes a different view. This section needs specialist input.
5. Accepting and declining trips
Must cover · That a driver is asked rather than dispatched and may decline; what a passenger is entitled to when a driver declines or cancels; and the consequences of repeated no-shows on either side.
6. Fares, cost shares and payment
Must cover · How the passenger fare is calculated, how the driver's share is calculated and capped, payment timing, refunds, and what happens to a Trek seat reservation that is not paid for in time.
7. Trek
Must cover · How Trek differs from a commute trip, seat reservation and hold periods, cancellation of a scheduled run by the driver, and refunds.
8. Conduct
Must cover · Expected behaviour of both passengers and drivers, prohibited conduct, and the reporting and enforcement process.
9. Liability
Must cover · The limits of Mobility Hub Africa's liability given it is not the transport provider, and what is expressly not excluded under Ghanaian consumer law.
10. Changes, governing law and disputes
Must cover · How and when terms change, notice given, governing law (Ghana), and the dispute resolution route.